Privacy Policy

Please read all of the following information carefully.

By using Our Site and/or registering with us, you are agreeing to the terms of this Policy.

Exotics Care Online Ltd are committed to protecting and respecting any personal information that you provide to us.

Your privacy as our customer is very important to us.

Exotics Care Online handles your data in line with our responsibilities under the UK General Data Protection Regulation (UK GDPR), supplemented by the Data Protection Act 2018. This Privacy Policy explains what personal data we collect, how you interact with us online and how we use your information.

  • Who we are
  • What data we collect
  • How we use your personal information
  • The legal basis for collecting your data
  • How we protect your data and keep it safe
  • Data stored outside the UK
  • When we share personal data
  • How long we keep your data
  • Your rights
  • Cookies and similar technologies
  • Email alerts and subscriptions
  • Changes to this policy

Who we are

This website is owned and operated by Exotics Care Online Ltd, registered as the controller of your personal data. Exotics Care Online is an internet-based e-veterinary service for registered users, focused on exotics pets, where you can communicate via video call or voice (Consultation) with a licensed vet and get information about your pet’s behaviour, illnesses and/or symptoms. This privacy policy is aimed towards you as a customer of our website and newsletter recipient. It is also noted that what is expressed in this act also refers to personal data acquired through remote video-linking. You may contact us at any time using our contact details below:

Exotics Care Online

Data Controller Registration Reference: ZB860400
E-mail: admin@exoticscareonline.co.uk
Tel: 0044 (0)7436330907
Address: 18 Carpenters Close, Newbury, Berkshire, RG14 5BU

What data we collect

When you contact us online, interact with us, or access our online services, we may collect, store, and use your personal information.

This may include:

  • Your name
  • Your e-mail address
  • Your post code
  • Your phone number
  • Payment details

We will only use your personal information for the purposes you have permitted and we will not share it for marketing purposes outside of Exotics Care Online Ltd unless you have given us permission to do so. If this practice changes in the future, we will update this policy to identify the non-agent third parties and provide an opt-out option.

Every time you visit our website, we may also automatically collect the following information:

  • The country in which you live
  • Details about the version of the web browser you are using
  • Your IP address
  • Information about how you use our e-mail
  • Information about how you use the site
  • Log in details to our website
  • Time zone settings
  • Browser plug-in types and versions
  • Operating systems and platforms, etc
  • Visit information, including; Uniform Resource Locators (URLs) of the websites that you came through to our website and which pages you visited (including date and time); our website page response times, download errors, length of visits to pages, visit duration, page interaction information and methods used to exit our site

How we use your personal information

When you provide personal information through our website, it will be used only for the services you have requested and as specified on the relevant pages of the website.

We process your personal information for:

  • contractual purposes
  • service delivery
  • exercise all the rights that the law allows us to

The legal basis for collecting your data

The legal basis for collecting and using personal data will depend on the specific context in which we collect it. However, we will normally collect your personal data only when:

  • we need it for the purpose of providing the service performed by Exotic Care Online
  • we need it in connection with other contracts we have with you
  • we have your consent to do so
  • for other purposes required by law

The processing is in our legitimate interests and is not overridden by your rights.

How we protect your data and keep it safe

We take the security of your personal information seriously. All personal data you provide to us will be stored securely electronically, in accordance with our policies.

We have adopted an information security procedure to oversee the effective and secure processing of your personal information.

We are committed to doing everything possible to protect your data. We have set up systems and processes to prevent unauthorized access to or disclosure of the data we collect about you.

In particular, we protect your personal data both through systems of Antivirus, Antimalware and password protection and, for data processed in hard copy mode, a segregation of the same in special locked compartments within a facility equipped with alarm and fire protection systems.

All third parties who process personal data for us are required to keep such data secure.

We will provide recording of conversation with you by remote video link only with your express consent.

Data stored outside the UK

Some personal data under our control is stored outside the United Kingdom. This data is mainly stored in a data center within the European Economic Area (EEA) for the purpose of hosting and maintenance.

We, or processors acting on our behalf, will only store or process personal data in countries outside the European Economic Area (EEA) when we are certain of the security of the data. We take security measures to minimize the possibility of loss or unauthorized access to your personal data.
Alternatively.

All personal data collected by Exotic Care is stored within the United Kingdom.

When we share personal data

We use internal and external services to manage your personal data. We may share your personal data with third parties when we are permitted to do so, including:

  • if we have your consent
  • if we have a contract with a data controller acting on our behalf
  • if we have a legal basis to do so
  • if we are required to disclose or share your personal data to comply with any legal obligation. This includes providing your personal data to other organizations. For example, to prevent fraud or other crimes.

We will never share or sell your personal data to other organizations for direct marketing purposes. We will inform you with whom your personal data will be shared and where it will be stored.

How long we keep your data

We will retain your personal data for as long as necessary for the purpose for which it was collected.
In any case, and upon your express and reasoned request, we may delete your data, unless otherwise required by law.

The retention period for all other purposes is 24 monthsor for as long as we have a legitimate reason to contact you. We continually review the data records we have and should we learn that we have not received contact from you we will ask if you wish to keep hearing from us. If we do not receive a reply or opt in we will remove your data.

Your rights

Under GDPR regulations, you have rights regarding your personal information we retain.
Please email support@kijo.co with requests regarding any or all of your rights.

  • The right to be informed – We inform you about how we manage your information in our Privacy Policy
  • The right of access – You are entitled to know what information we have regarding you
  • The right to rectification – You are entitled to have the information regarding you corrected if it is inaccurate or incomplete
  • The right to erasure – You have the right to request we remove your personal information
  • The right to restrict processing – You have the right to block or suppress processing of your information we manage
  • The right to data portability – You are able to transfer or copy your information from one IT environment to another, safely and securely
  • The right to object – You may object to how we manage your information by contacting us
  • Rights in relation to automated decision making and profiling -You have the right not to be a subject of a decision based on automated processing

Further information can be found on the Information Commissioner’s Office website.

Cookies and similar technologies

The Exotic Care Online Ltd uses cookies (and similar technologies such as tags) on our website. They are used to make the website work, offer you a more personalized web service, target our advertising, and analyse the effectiveness of our products and services.

When you first visit our website, we will ask for your consent to set cookies (except for those strictly necessary to make our pages work, for which you do not need consent) and to process any personal data collected by these cookies.

You can always revoke your consent by clearing cookies from your computer’s cache and rejecting them the next time you visit our site.

We may also use similar technologies to identify when our emails are opened and the links you click on. This allows us to identify whether our e-mail campaigns are effective and we believe we are legitimate in doing so.

For more information about our use of cookies, see our cookie policy.

Email alerts and subscriptions

If you subscribe to one of our email subscription services, we will retain the information you submitted (such as your email address) for as long as we provide the services to you.
You can unsubscribe from emails at any time by clicking on the unsubscribe link.

When you subscribe to an e-mail alert or newsletter service, we collect:

  • your name, e-mail address, subscription preferences, and any other information you choose to provide to us
  • information about how you use our emails, such as whether you open them and what links you click on
  • details about the version of the web browser you are using
  • information about how you use the site, using cookies and page tagging techniques.

We will use the personal information you have provided to send you e-mail alerts and collect feedback to improve our e-mail alerts. We may also occasionally contact you to improve our service.

Changes to this policy

We may update this privacy policy. If we do, the “last updated” date at the top of this page will also change. Any changes to this privacy policy will apply to you and your data immediately. If such changes affect the way your personal information is processed, we will take reasonable steps to make sure you are aware of them.